Match Me Up Video Illustration

Project Strategy

Research Strategy

Example of Low Income Elders' Home: Temporary Housing

SJS Staff Scribbling Handwritten Note On Home Safety Assessment at the Elder’s Home

SJS Staff Capturing Door Needing Fix With Mobile

SJS Staff Measuring Details For Home Safety Service Required

Example of Low Income Elders' Home: Storage

Example of Low Income Elders' Home: Bathroom

Process Mapping & Analysis

Analysis: User Journey Map of Staffs In The Office

Analysis: Pain Point Analysis & Affinity Mapping

Analysis: Pain Points

Analysis: Pain Point Analysis Visualization

Analysis: User Journey Map of Staffs & Elders In The Field

Analysis: User Journey Map of Staffs & Elders In The Field

Analysis: Tool Analysis of Staffs In The Field

Finding: Persona & Empathy Map of Staff

Finding: Persona & Empathy Map of Elder

Finding: Persona & Empathy Map of Volunteer

Target User

User Journey – Current State

User Journey – Future State

Analysis: Process Map of Electronic Appliance for the Elders (EAE) Service

Analysis: Process Map of Home Maintenance Service (HMS)

Service Blueprint – Current State

Service Blueprint – Future State

Prototype Testing Strategy

Design Process

Prototype Testing: Wizard of Oz (Mobile)

Prototype Testing: Wizard of Oz (Mobile)

Prototype Testing: Wizard of Oz (Mobile)

Prototype Testing: Wizard of Oz (Desktop)

Flow Diagram: Desktop

Flow Diagram: Mobile

Poster: Match Me Up Application Concept